Health Information Exchange (HIE)

From Concept to Reality: How Data Can Impact Outcomes

Fourth Annual Conference


Program Overview: 

Health Information Exchange or HIE is one of the core elements of care coordination among health care professionals and care team members. HIE has helped physician organizations, behavioral health organizations, and physician practices adopt new tools and technology to streamline communication and processes to improve healthcare quality and outcomes.

Conference participants will learn how health disparities are associated with poor health outcomes.

The significance and importance of how data sharing can improve patient care, reduce health disparities and impact outcomes will be addressed.

You will hear strategies on how to identify and mitigate Social Determinants of Health in diverse populations within various settings.

Today’s content will challenge the participants to develop new strategies for value-based care.


Support for this event is provided by Blue Cross and Blue Shield of Michigan as part of the BCBSM Value Partnerships program. Although Blue Cross Blue Shield of Michigan and Practice Transformation Institute (PTI) work collaboratively, the opinions, beliefs, and viewpoints expressed by PTI and/or conference participants do not necessarily reflect the opinions, beliefs and viewpoints of BCBSM or any of its employees.
June 13, 2024 | 9:30 a.m. – 4:15 p.m.

MSU KELLOGG CENTER | Lincoln Conference Room
219 S. Harrison Road, East Lansing, MI 48824

Program Information

(Expand each topic title for additional information)

Program Schedule
9:30 a.m. Registration
10:00 a.m. WELCOME
Bradford Whittle
Health Information Exchange Programs,
Value Partnerships, BCBSM
SDOH and the Importance of Engaging Community-Based Organizations in the Near Future
Tim Pletcher, DHA
President, CEO, Velatura LLC., and Executive Director, MiHIN
11:00 a.m. Remote Patient Monitoring of Patients with Congestive Heart Failure
11:45 a.m. Lunch and Networking
12:45 p.m. Patient Experience of Care Survey
1:30 p.m. Pre-Diabetes Community Innovation Project Final Summary
2:15 p.m. Break and networking
2:30 p.m. Post-Partum Depression Screening in the Pediatric Medical Home
3:15 p.m. PANEL
Community Organizations and POs Address SDOH Interoperability
4:00 p.m. Wrap-Up
4:15 p.m. Closing
Continuing Education

Statement of Accreditation

The Practice Transformation Institute is accredited by Michigan State Medical Society to provide continuing medical education for physicians.

AMA Credit Designation Statement

Practice Transformation Institute designates this live course for a maximum of 5 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Accessibility and Accommodations

To ask questions about accessibility, please contact Yang at or 248.475.4839.


To make a hotel reservation, call MSU Kellogg at 800-875-5090 or visit

Function Name: Health Information Exchange Conference
Code: 2406HEALTH

Rate for standard 2 double beds for Wednesday, June 12, 2024 is $135.00


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Key Presentations

(Expand each topic title for additional information)

Keynote Speaker: Tim Pletcher, DHA

SDOH and the Importance of Engaging Community-Based Organizations in the Near Future

Keynote Speaker: Tim Pletcher, DHA, President, CEO, Velatura LLC., and Executive Director, MiHIN

Dr. Tim Pletcher, a social entrepreneur and digital infrastructuralist, has dedicated his life’s work to harnessing the power of information technology to empower communities and bridge the public-private divide. A champion of the “Lug-Nut Theory” of adoption, Dr. Pletcher believes that innovation thrives when it seamlessly integrates into existing infrastructure, challenging many conventional notions of technological progress and transformation. This philosophy has been the driving force behind his decades-long career in data science, digital transformation, and interoperability.

As the visionary founding executive director of the Michigan Health Information Network (MiHIN) and the CEO of both Velatura Public Benefit Corporation and the Interoperability Institute, Dr. Pletcher stands at the vanguard of healthcare’s digital transformation. His entrepreneurial spirit has catalyzed the launch of several startups, expanding their operations across numerous states. Under his leadership, these ventures now generate over $80 million in combined annual revenues and enable the exchange of billions of health information transactions, demonstrating the power of public-private partnerships to transform healthcare delivery for a broad spectrum of stakeholders, including: healthcare providers, systems, plans, and governmental agencies.

Before steering the MiHIN constellation, Dr. Pletcher’s eclectic career trajectory spanned several innovative and diverse endeavors. He forged novel academic partnerships to deliver advanced data science, predictive modeling, and machine learning services to Fortune 500 companies and served as the Chief Technology Officer for a startup specializing in electronic commerce and custom supply chain automation. His tenure as a senior IT director at one of the nation’s leading academic medical centers involved overseeing system wide critical enterprise applications and revenue cycle management. Notably, his work with the NASA EOS-DIS project related to global change research broadened his exposure to international organizations such as the CDC, UN, World Bank, and WHO. His leadership of “special projects” (one of his favorite jobs) focused on adopting emerging technologies such as telehealth, advanced network and security protocols, novel software development, call center integration and even helped the team earn a Smithsonian-Computer World 2000 Medal for the innovative use of virtual reality and simulation to mitigate medical errors.

Currently, Dr. Pletcher contributes his expertise as an Adjunct Research Investigator of Learning Health Sciences at the University of Michigan Medical School, where he teaches health infrastructure and explores subjects like health policy, informatics, and the intricacies of creating a Learning Health System. His educational foundation includes a Doctor of Health Administration and a Master’s in Health Administration from Central Michigan University, alongside a Bachelor of Science from the University of Michigan.

Dr. Pletcher’s commitment to transforming healthcare through digital innovation and his advocacy for person centered technological integration reflect his ongoing influence on the health information technology landscape.

About MiHIN
About Velatura Public Benefit Corporation
About Interoperability Institute

Learning Objective:

  • Discuss the importance of engaging Community Based Organizations with SDOH assessments



Remote Patient Monitoring of Patients with Congestive Heart Failure


  • Yasir Bakko, MBA, Director of Informatics, Oakland Physician Network Services
  • Ali Ucar, MBA, CFO/COO, Care Solutions Group
  • Erin Habecker, RN, Care Manager, Care Solutions Group

The objective of this pilot program is to study the effectiveness of remote monitoring devices on the cost and quality of care. The study included the use of remote monitoring devices (electronic scale and pulse oximeter) on patient enrollees. As a result of this pilot, the team has identified multiple lessons learned. Application and execution of these lessons will enhance success of any remote monitoring program.

Learning Objectives:

  • Describe the effectiveness of remote monitoring devices on cost and quality of care
  • Identify implementation strategies for remote monitoring devices such as electronic scale and pulse oximeter
  • Discuss the importance of a process flow and enhanced communication between patient, physician and care team members
Patient Experience of Care Survey


  • Sophia Speroff, MPH, RD, Population Health Project Manager, Medical Network One
  • Ewa Matuszewski, CEO, Medical Network One

Direct staff-patient communication and promotion has always been the most effective way to engage patients in taking a survey. To engage the practice team and the patient population, Medical Network One explored technology partners who could reduce the time needed to bring the patient voice to the table. A digital partner was required to capture results of a scaled-down patient experience of care survey and report the data within thirty days.

Learning Objectives:

  • Discuss a way to support primary care practices to provide actionable data to help guide the efforts of the primary care practices
  • Identify a sample Clinical Workflow to help onboard and guide primary care practice teams to provide guidance in the areas of workflow implementation and data integration
  • Describe technological strategies to teach the practice team how to engage in patient experience of care surveys


Pre-Diabetes Community Innovation Project Final Summary


  • Jenifer Hughes, M.Ed., Administrator, Michigan HealthLink and Executive Director, Oakland Southfield Physicians
  • Melissa Kirshner, MPH, CPC, CPCO, CDEO, CPMA, CRC, CEMC, CFPC, COBCG, Executive Director, Olympia Medical
  • Alex Tracy, Executive Director, Livingston Physician Organization
  • Angela Vanker, MPH, Executive Director, GMP Network

Learn how Michigan HealthLink, an Organized System of Care comprised of GMP Network, Livingston Physician Organization, Olympia Medical, and Oakland Southfield Physicians, leveraged key clinical indicators supplied through health information exchange (HIE) data to bolster the identification of our pre-diabetes patient population. Through early identification of this patient population, we sought to increase primary care medical group practice awareness and patient engagement to curb disease progression. During this session we will share how we used expanded clinical data elements available through HIE exchange to influence medical practice workflow, patient targeting, care interventions, community partnerships and population-health metrics.

Learning Objectives:

  • Identify clinical data supplied through health information exchange (HIE) to bolster the identification of pre-diabetes patient populations
  • Describe how pre-diabetes patient population data sets were used to activate engagement with primary care physicians and care managers
  • Discuss how outcomes were tracked via an expanded performance dashboard to measure impact related to visibility of population segment; physician/care manager engagement and state of disease progression


Post-Partum Depression Screening in the Pediatric Medical Home


  • Megan Cogswell, MPH, Executive Director, We Are For Children, LLC
  • Lisa B Brown, MD, FAAP, Medical Director, We Are For Children, LLC

Postpartum depression (PPD) is the most underdiagnosed obstetrical complication in the United States. Recent studies have shown that PPD is associated with negative consequences for both infants and mothers. Maternal depression screening and treatment is an important tool to protect the child from the potential adverse physical and developmental effects of maternal depression. To help address these concerns, We Are For Children, LLC (WAFC) implemented a system within pediatric medical homes that help identify parents experiencing PPD, aids in decreasing the barriers to families seeking care for PPD and increases the compliance of families who score positive and have been referred for mental health services.

Learning Objectives:

  • Define the health impacts of PPD for both parent and child
  • Discuss the importance of pediatric offices using HIE to offer the Edinburgh Postnatal Depression Scale within the pediatric medical home
  • Identify the benefit of using HIE to communicate the results of parental screenings back to the parent’s PCP
Panel Discussion: Community Organizations and POs Address SDOH Interoperability

Learning Objectives:

  • Explain the growing importance of data sharing in improving health equity
  • Discuss how provider organizations and community-based organizations are leveraging SDOH data to make improvements across the care continuum
  • Recognize the importance of a Community Health Worker when building community partnerships


  • Elizabeth Haberkorn, DNP, FNP-BC
    Associate Medical Director Medical Network One, Family Nurse Practitioner, Judson Center Family Health
  • Jenifer Murray, RN, MPH
    Public Health Consultant, Northern Michigan Community Health Innovation Region
  • Janée Tyus, MPH
    Senior Program Director, Greater Flint Health Coalition
  • Trevor Youngquist, MPA
    Population Health Data Exchange Analyst, University of Michigan Health-Sparrow Care Network (UMH-SCN)