Advancing the Patient Experience of Care, Part Six: Using Data to Create Excellence in the Patient’s Experience of Care

Presenter: Kathy Glomski, BSN, RN and April Kuehn, MPA, CPC, Integrated Health Partners

This activity will identify ways in which to measure a patient’s experience of care and use the results to improve care within the clinical setting. Common tools used to measure patient experience of care will be identified. Motivators and barriers related to completing experience of care surveys/questionnaires will be explored with potential ways to resolve barriers.

Learning Objectives:

• Identify common surveys/questionnaires that measure patient experience of care
• Describe how to use information from patient experience of care surveys/questionnaires to improve processes within the clinical setting
• Identify methods to increase response rates to routine patient experience of care surveys/questionnaires
• Discuss the impact of patient experience of care on quality of care measures

Target Audience: Physicians, advanced practice providers, nurses, social workers, pharmacists, CHWs, and other members of the healthcare team

Continuing Medical Education (CME):

Statement of Accreditation
The Practice Transformation Institute is accredited by Michigan State Medical Society to provide continuing medical education for physicians.

AMA Credit Designation Statement
Practice Transformation Institute designates this live course for a maximum of 1.5 AMA PRA Category 1 Credit(s)^TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.